Frequently Asked Questions
If you need your order delivered by a specific time, an additional fee will apply and these options are shown at checkout.
Most of the photographs on the website are styled as one sided arrangements where all flowers are in peak-bloom and have been gathered in the front of the vase to see a full representation of the flowers contained in each arrangement. The arrangement that is delivered contains the same number of flowers but they are arranged throughout the entire vase, which may make it look different than what was pictured. To ensure the freshest flower delivery, certain flowers may arrive in their bud stage. This increases your flowers’ shelf life so you can enjoy them longer. Please allow 2-3 days for the flowers to reach full bloom.
Occasionally, substitution of flowers, plants, or containers may occur due to local availability. We take the utmost care to ensure the same style and color scheme of the arrangement is maintained using similar items of equal or greater value. In addition, some hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.
A little extra care can make a big difference for any size flower arrangement or fresh flower bouquet. Most floral arrangements last 5-7 days or longer, depending on the flowers used and the care they receive.
Refresh the water every few days in a clean vase and give the stems a trim to promote water absorption. If the vessel contains floral foam, make sure to keep the water filled above the foam. Make sure no foliage falls below the water line to prohibit bacteria from forming. Keep the arrangement in a cool place as well as out of direct sunlight and direct air flow to prevent dehydration.
If you are not completely satisfied with your purchase, we encourage you to contact our customer service department within 7 days of the delivery of your order. We will be happy to schedule a replacement delivery of the arrangement or a refund of the purchase price. We place high value on the satisfaction of our customers and strive to ensure that you are always happy with your experience and purchases.
If you place an order outside our delivery area, we will work with only the best florists in that area to ensure the highest quality products. However, in a rare event that a fulfilling florist fails to satisfy your needs, we take responsible for a refund or replacement with an item of equal value.