To ensure the freshest flower delivery, certain flowers may arrive in their bud stage. This increases your flowers’ shelf life so you can enjoy them longer. Below is an example of how lilies will look once they arrive. Please allow 2-3 days for the flowers to reach full bloom.

In addition, most of the photographs on the website are styled as one sided arrangements. This means all the flowers have been gathered in the front of the vase so they all face the camera to see a full representation of the flowers contained in each arrangement. The arrangement that is delivered contains the same number of flowers but they are arranged throughout the entire vase, which may make it look different than what was pictured.

Is there a minimum purchase amount to qualify for delivery?

Yes, your subtotal must must equal $39.99 or more before tax and delivery fee to qualify for delivery.

Is there a minimum amount required to apply a discount?

Discounts can only be applied to orders of $39.99 or more and cannot be combined with multiple offers.

Can I order a custom flower arrangement for delivery?

Yes, you can! If you want to send something special that is not available on our website, a designer’s choice bouquet is the perfect way to send a one of a kind arrangement. Our talented floral designers will create a custom arrangement to match your occasion and price range.

Can I buy just the flowers without the vase?

Please contact us directly for these requests at 305-356-9377 during shop hours. If you are interested in purchasing bulk flowers, please visit our sister company, Miami Flower Market at miamiflowermarket.com

What happens after I place an order?

Once an order is placed, a confirmation email will be sent to you after all the details on the order have been reviewed and accepted. We will hand design your beautiful arrangement with the freshest flowers and then deliver it with the utmost care on the date indicated.

How do I check the status of my order?

Our team works hard to keep you informed of the status of your order and will send email communications along the way. Once the order is placed, you will receive a confirmation of order. A second email will be sent once your order is routed for delivery and then lastly a third email is sent once we obtain confirmation of delivery from the driver.

Please keep in mind that the recipient may be busy or unable to call and say thank you immediately after receiving the flowers. If you provided an email address, we will send you a confirmation as soon as the driver returns with the paperwork indicating who signed for the gift. You are also welcome to give us a call at 305-356-9377 or email us at info@southflorals.com

What is your return policy?

If you are not completely satisfied with your purchase, we encourage you to contact our customer service department within 7 days of the delivery of your order. We will be happy to schedule a replacement delivery of the arrangement or a refund of the purchase price. We place high value on the satisfaction of our customers and strive to ensure that you are always happy with your experience and purchases.

How do I make changes to my order?

To make changes to your order, please call us at 305-356-9377 or email us at info@southflorals.com. A customer service representative will be happy to make any adjustments for you up until the gift leaves the shop for delivery.

How do I cancel an order?

If you would like to cancel your order, please contact us directly at 305-356-9377. Once the flowers leave for delivery the order is unable to be canceled.

What is your return policy?

If you are not completely satisfied with your purchase, we encourage you to contact our customer service department within 7 days of the delivery of your order. We will be happy to schedule a replacement delivery of the arrangement or a refund of the purchase price. We place high value on the satisfaction of our customers and strive to ensure that you are always happy with your experience and purchases.

How is the delivery charge determined?

Delivery is a flat $14.99 charge no matter the recipient’s location in our delivery zone. For floral orders outside of our delivery area or out of state, the referral florist may charge a different delivery fee. If you are placing an order outside of the South Florida area, out of state, or internationally, we will call to verify the referring florist’s delivery charge.

Do you offer delivery outside the continental United States?

Yes! MIA Flowers is part of a network of florists across the U.S. and internationally. We will ensure the best local florist is selected to fulfill your request. If you have any questions regarding flower delivery please don’t hesitate to contact us.

Do you offer a Spanish speaking customer service representative? ¿Se habla español?

Yes! If you would like to place an order with a representative who speaks Spanish, please call us at 305-356-9377 and we are more than happy to assist you.

Sí, si desea hablar con un representante en español, por favor llámenos al 305-356-9377 y estaremos más que encantados de ayudarle.